Nature of Work: This is an advanced classification that performs specialized clerical work of an administrative nature of varied scope and complexity requiring a broad knowledge of standardized policies and procedures, and confidentiality in the disposition of work matters. Work requires significant independent judgment, problem solving, and decision making skills within prescribed limitations. Interprets guidelines to specific situations that are not covered by policies or procedures. Work includes the maintenance of various record systems, the creation of reports involving payroll, employee, student, departmental records, and statistical data. Work also includes composing routine memoranda, correspondence and written materials requiring knowledge of institutional policies and procedures, scheduling meetings, and making travel arrangements. Limited leadership may be exercised over small teams of co-workers or student employees. Occasional supervision and oversight is provided to employees in this classification.
Examples of Work Performed:
1. Deliver excellent customer service that includes providing intake services for student accounts and financial aid within the Student Financial Services office.
2. Provide counseling related to student account and financial aid inquiries.
3. Provide assistance with payment plan, cost estimates, and other student account and financial aid inquiries.
4. Serve as a cashier of student and departmental payments and perform daily balancing procedures.
5. Post charges to student accounts.
6. Process non-student revenue, record deposits, and complete reconciliation to PeopleSoft.
7. Responsible for collection processing including mailings, phone contacts, and collection agency assignment.
8. Credit Card Balancing
9. Participate in and assist with PeopleSoft system set-up and testing.
10. Provide back-up assistance for campus Mail Room.
11. Perform all services adhering to FERPA and confidentiality guidelines.
12. Perform other duties as assigned by the Director of Student Accounts.
Required Qualifications:
- High School education or GED
- College coursework in Business Administration or related field
- 2 years Clerical Experience
For more information or to apply, please use the following link:
https://jobs.nebraska.edu/job/Office-Assistant-III/1526-en_US/
